Frequently Asked Questions

Please read our FAQ before sending us a message.

How do you Deliver Your Videos?

Otago Films have moved to online digital deliveries of all client videos.Using the MediaZilla streaming service,
you can stream your wedding video to any device – including use of the MediaZilla Apple TV app (Netflix style streaming).
You can also download your videos directly from the MediaZilla service which will allow you to keep a copy safe on your own systems and make copies for your family and friends.

How long will delivery take?

Our video production turnaround time is between 6-8 weeks. Occasionally, we can deliver your video faster than this – but does depend on peak and off-peak times of year

How much is the booking retainer?

The retainer required upon booking is 20% of your chosen package. As an exclusive provider for wedding video services, we only book one wedding on each given day. Once your retainer payment has been received – we lock our calendar for any further bookings on that date

Can you Guarantee Drone Footage?

Whilst we carry a drone with us to every job – it’s important to note that weather, safety and flight conditions must be taken into consideration.We will conduct all safety checks as per the Civil Aviation Safety Authority requirements and will only take to the skies if it is safe to do so.

What if we need to Cancel or Postpone?

The booking retainer of 20% is non-refundable.  

In the case you need to re-schedule your wedding day – we will attempt to reschedule to the new date at no additional charge, provided that no other exclusive contracts have been entered into for the revised date.

Can we choose the music?

Due to Copyright regulations – you will be unable to share your highlights video online if it contains commercial music.  For that reason, Otago Films will choose the music background track for your cinematic highlights video which will best match your vision and vibe of the day.

If you choose our ‘THE WORKS’ package – we are fully licensed for you to choose your own music in many of these segments provided (excluding highlights video) that it is not shared online and for personal use only (no social media and no broadcast).

Send us an email

We would love to hear from you and chat about how we can capture the memories of your wedding day in New Zealand. Call us anytime on +64 3 669 4801, or email

Due to the nature of our business always being out of the office filming, it’s sometimes quicker to get hold of us via email! – or even better, click the button below and tell us a bit more about your wedding plans for a detailed quote.